Refund policy
Because our products are made to order, we do not accept general returns, exchanges, or sizing-related returns. Refunds and replacements are offered only for items with a genuine quality issue, as described below. *With exception to EU customers (read more at below of policy page)
Quality issues & damaged items
You have 30 days from the day you receive your order to report a quality issue. For the fastest resolution, email us at help@redtailretail.com with your order number and clear photos of the issue — ideally on a flat, well-lit surface with the error clearly visible. We will review it and make it right with a replacement or refund.
Cancellations & changes
Each order goes into production especially for you, so please double-check your order at checkout. If you need to cancel or change an order, contact us as soon as possible — we can usually help before the item goes into production. Once production has started, we may only be able to offer a replacement or resolution for quality issues.
Refunds
Once an approved refund is processed, it is applied to your original payment method:
- Credit or debit card: typically 7–10 business days to appear, depending on your bank.
- PayPal: typically within 24 business hours.
If more time has passed and you still have not received an approved refund, please email help@redtailretail.com.
International orders
International orders may be subject to import taxes, duties, VAT, and other customs charges set by your country. These charges vary, cannot be calculated at checkout, and are the customer's responsibility. For details, please contact your local customs office.
We comply with the EU right of withdrawal. Email us at any time to exercise your right and we will accept a return and refund you.
Questions about a return or your order? Reach us any time at help@redtailretail.com.