Shipping policy

Where we ship

We ship worldwide. However, we have to manually add every country. If you are unable to checkout, please email help@redtailretail.com, and we can add your country to our available list.

Processing & dispatch times

Because products are made to order, dispatch time depends on current production times and, for preorder items, on that drop's production and preorder window. Estimated timeframes are shown at the time of purchase and/or on the product page. Preorder items ship once production for that drop is complete.

Shipping rates

Shipping is calculated at checkout based on your destination. We currently offer:

  • Free shipping within the US on orders over $100.
  • Free international shipping on orders over $150 (select countries).

Countries without free international shipping: Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, Indonesia, and Latvia.

If your order contains different products that need to be shipped in multiple separate containers, your free shipping discount will only be applied to one shipment (see below).

These thresholds may change; the rate shown at checkout always applies to your order.

If your free shipping discount hasn't been properly applied at checkout, you'll be refunded when your order is processed by us.

Customs, duties & taxes

International orders may be subject to import duties, VAT, taxes, and other customs charges set by your country. These are not included in the item price or shipping cost, cannot be calculated at checkout, and are the customer's responsibility. Please check with your local customs office if you are unsure.

Double Shipping Charges

Some items have to be shipped in two separate containers due to their configuration so that they can be properly protected and secured. For example, prints and deskmats have to ship separately to avoid damage. If you are charged twice for shipping, that's most likely the reason. If your order can safely be packaged within a single container, you'll be refunded the shipping difference.

Lost or delayed packages

Once an order ships, delivery is in the carrier's hands. If your package appears lost, stuck, or significantly delayed, please email help@redtailretail.com and we will help sort it out.

Any other questions? Reach us at help@redtailretail.com.